Site Help / FAQs

[SMMann]

Here are some threads to help you fix common problems:

The site is not showing right/showing old info, clear your cache according to these instructions:
http://digitalscrapbookpages.com/for...ead.php?t=9704

STORE
-All our products are downloadable. Sorry, but we do not offer CD burning.

-At this time we only accept PayPal, however you don't have to have a PayPal account. You can also use any major credit card (via PayPal) or send a check drawn on a U.S. bank.

-If you have trouble with your downloads after several tries, your computer has crashed/died and you need to replace a purchase, or you need your download attempts re-set, please email stacey@digitalscrapbookpages.com for help.

-Your log-in for the store is your email address. If you forget your password, you can enter your email address and click on Forgot My Password to have it emailed to you.

FORUM
-All posts should be courteous to fellow users and respectful to the host site, Digitals.

-Other digital scrapbook sites may be mentioned by name in your posts, but please don't post links or urls, except where noted. They will be removed.

-Click on Profile from the menu right under the header at the top. This allows you to add a signature and change other settings. Signature graphics for DTs are allowed, but no clickable links to digital scrapbook sites please. Blog links are OK in siggies as long as the blog does not contain obscene material.

-To see new posts, the box at the far left of the screen is green with a plus sign if there has been a new post since you last logged in. Its red if there is nothing new. Alternatively, you can click on New Posts from the menu bar toward the top of the page in the center.

-No profanity, obscene language or pictures, spam, racial slurs, or usage contrary to that intended.

Guidelines for Blinkie Use
How to add them:
Click on User CP from the menu right under the header at the top. This allows you to add a signature and change other settings. Then follow the steps to add your image.
Signature rules in our forum/gallery:
Signature graphics/blinkies for CTs are allowed, but no clickable links to digital scrapbook sites besides our own please. Blog links are OK in signatures as long as the blog does not contain obscene material. 5 blinkies/signatures are available per user.

GALLERY
-Please follow the guidelines, including no links to sites other than Digitals.

-Please be courteous to other users by uploading no more than 5 layouts per day.

-Max File Size: 200k

-Dimensions: 100 x 100 pixel minimum - 600 x 600 pixel maximum

-Resolution: 72 dpi

-Accepted file formats: jpg, jpeg, or png

-No profanity, obscene language or pictures, spam, or usage contrary to that intended.

If the gallery is kicking you to the home page or not allowing uploads, there are 3 things to do to solve it:
1. Clear your cache according to these instructions
http://digitalscrapbookpages.com/for...ead.php?t=9704
2. Clear your gallery messages (not PMs, but notices in the gallery of comments on your layouts).
3. Go to the forum first to login, then enter the gallery.

CHAT ROOM
-Our chat room uses your same user name and password from our forum/gallery.

-Check your firewall and pop-up blockers to ensure it isn't blocked.

-Check to see if you have the latest Java software http://www.java.com/en/download/manual.jsp

-To access a link, you may need to hold down your CTRL button while clicking on it.

-No profanity, obscene language or pictures, spam, racial slurs, or usage contrary to that intended.

If you are having trouble entering our chat room, the first step is to make sure you are running the most current version of Java on your computer. Its a free download from here: http://www.java.com/en/

Remember to hold down the CTRL key when clicking on a link in the chat room or you will get booted out.

Vista users need to take the following steps to be able to use our chat room:

Click the Start (Windows Logo) icon
Select 'All Programs'
Select 'Accessories'
Right-Click on 'Command Prompt'
Click 'Run as Administrator'
A dialog box will ask you to confirm.
Click the 'Continue' button to proceed.
Type: netsh interface tcp set global autotuning=disabled
Press 'Enter'
The message 'Ok.' should appear.

Resolving Copy & Paste Issues

AddonChat is fully capable of copy and paste functionality both within the applet itself and with other applications. Java issues and or chat room configuration problems may be causing some users to not be able to copy and paste text within the chat room. Please use the following guide to resolve copy & paste issues:

1. Ensure that the Right-Click Copy Command is enabled in your Account Control Panel

This option can be found under Look & Feel > Layout & Features > Main Chat Display > Display Options > Enable Copy Command in Right-Click Menu in your control panel. Please set this option to Yes and click the Save Changes button at the bottom of the page. If you're currently logged in to the chat room when making this change, please logout then click the refresh / reload button on your web browser for the change to take effect.

Important: Copy and paste between AddonChat and other applications can only be done using the CTRL-C, CTRL-V, and CTRL-X keyboard shortcuts, The right-click copy command is only for use when copying/pasting text within the AddonChat applet itself.

2. Ensure that you're using the latest edition of Java

Using Windows, a small coffee-cup or similar Java logo icon will appear as a Windows Tray icon when you load AddonChat. Right-Click this icon and select About Java. If you're using a version of Java that is older than 1.5.x, please visit http://www.java.com/ to download and install the latest edition of Java. If you're using a 1.5 release or later and cannot copy using CTRL-C and CTRL-V commands, please continue reading...

You may also wish to visit http://www.javatester.org/ to determne which version of Java is currently in use. It is possible that the version in use differs from that shown in the About Java dialog box. If this is the case, continue reading.

3. Ensure that the latest edition of Java installed is the one that you're currently using

Using Windows, open your Control Panel from the Start Menu. Select Switch to Classic View if it is not already selected. Double-click the Java Plug-in icon/link. Select the Advanced tab. Using the pull-down menu provided, ensure that the latest edition of Java is selected. Click the Apply button and close the Java Plug-in Control Panel. Shutdown and web browsers and re-open.

4. Macintosh Specific Issues

Macintosh users may not be able to copy/paste text between applications using the Cmd-C and Cmd-V keyboard shortcuts. Please use the Macintosh drag & drop text feature to drag text in and out of AddonChat.

5. Miscellaneous Testing Notes

Copy/Paste between applications has been tested successfully using Java 1.5.0_07 and later editions under Windows using Firefox 1.5, Firefox 2.0, MSIE 6.0, and MSIE 7.0.

Copy/Paste between applications has been tested successfully using Java 1.3 and 1.5 and higher using Safari and Firefox under Apple OS-X.

If this still doesn't resolve your issues, please email stacey@digitalscrapbookpages.com or PM me at SMMann with the version of the browser you are using, whether your are on PC or Mac, and the problem you are having.

Thank you for visiting Digitals. You are always welcome here!

[SMMann]

We just replaced/updated our guidelines to include a clause about using images at our social sites. You can read the new ones here.